In today’s fast-paced hospitality environment, hotels are increasingly turning to self-service kiosks to streamline operations and enhance guest experiences. As travelers seek convenience and efficiency, hotel kiosks provide a solution that meets these demands by automating the check-in and check-out processes. This technology reduces wait times, minimizes the need for front desk staff, and allows guests to manage their reservations and payments independently. Additionally, hotel kiosks can integrate with various property management systems (PMS), payment solutions, and door lock systems, creating a seamless experience for both guests and hotel staff. With the growing emphasis on contactless services, the adoption of hotel kiosks has become a strategic necessity for hotels looking to improve service quality and operational efficiency.
1. Sezam24
- Home Country: USA
- Region of Service: Global
- Functionality:
- Check-in, payment processing, and room key encoding
- Features:
- Automatic room card encoding and dispensing
- ID reading and verification
- Contactless and mobile payments
- Custom start-page
- Walk-in reservations
- Smart cloud monitoring of hardware
- Serial production of devices with plug-and-play out of the box, ready to use.
- Benefits: Comprehensive solution that enhances guest experience, reduces operational costs, and increases efficiency.
- Pricing:
- S24Pro indoor kiosk: $2,990
- S24Eve outdoor kiosk: $4,990
- S24Air desktop tablet kiosk: $999
- Monthly service rates start at $99 and $449 for advanced features.
- Support: Extensive support and training options available.
- Sources: Sezam24
Notice: Unboxing and installation review of the S24Pro hotel kiosk is now available! Read the full review
2. Metasphere
- Home Country: UK
- Region of Service: Europe and Asia
- Functionality:
- Provides self-service kiosks for hotel operations
- Features:
- Very limited integrations with PMS
- Lack of automatic card dispenser, but offers optional face recognition feature.
- Cons:
- Complex guest journey.
- Benefits: Flexible and scalable solutions that cater to both small and large hotels, improving guest satisfaction.
- Pricing: Pricing available upon request, typically starting from $10,000.
- Support: Good customer support services.
- Sources: Metasphere
3. Ariane
- Home Country: France
- Region of Service: Europe and North America
- Functionality:
- Self-service kiosks for check-in and payment
- Features:
- Attractive design.
- Automatic room card encoding and dispensing
- ID reading and verification
- Benefits: Enhances guest experience, reduces check-in times, and provides real-time updates.
- Pricing: Custom pricing based on hotel size and needs. hardware pricing starting from €15,000.
- Support: Offers training and ongoing support.
- Sources: Ariane
4. Roommatik
- Home Country: Spain
- Region of Service: Europe and Middle East
- Functionality:
- Self-service check-in and checkout
- Features:
- Walk-in reservations
- Automatic room card encoding and dispensing
- ID reading and verification
- Plenty of integrations
- Cons:
- Translations to other languages are poor.
- Very small screen and complex user interface.
- Benefits: Cost-effective solution for small to medium hotels, improves operational efficiency.
- Pricing: Competitive pricing structure, typically around €8,000. Monthly service rates start at $299
- Support: Basic support options available.
- Sources: Roommatik
5. Kiosk.com
- Home Country: USA
- Region of Service: North America and globally
- Functionality:
- Comprehensive self-service check-in and checkout solutions
- Cons:
- Ready to provide custom solutions only
- No existing integrations; development required for integration.
- Benefits: Highly customizable to fit any hotel size, improves guest satisfaction, and optimizes operational efficiency.
- Pricing: Based on customization, typically starting from $12,000.
- Support: 24/7 support with extensive resources available.
- Sources: Kiosk.com
6. Hello Guest (Hotel Kiosk Automat)
- Home Country: Germany
- Region of Service: Europe
- Functionality:
- Self-service check-in and payment processing
- Features:
- Many integrations with various PMSes.
- Cons:
- No document reading functionality
- Limited localization (German and English only)
- Benefits: Increases operational efficiency, reduces guest wait times, and enhances the overall guest experience.
- Pricing: Hardware pricing varies based on features, typically starting from $5,000. Monthly service rates start at $399
- Support: Good customer support with training options.
- Sources: HelloGuest
7. Mysoft Inn
- Home Country: Malaysia
- Region of Service: Southeast Asia
- Functionality:
- Check-in and check-out management
- Guest reservation handling
- Features:
- User-friendly interface
- Cons:
- Limited to Malaysia with a lack of integrations.
- Benefits: Simplifies operations, improves guest engagement, and provides valuable insights through analytics.
- Pricing: Competitive pricing, typically starting around $299 per month.
- Support: Responsive customer service and technical support.
- Sources: Mysoft Inn
8. KoejiTech
- Home Country: Malaysia
- Region of Service: Southeast Asia
- Functionality:
- Self-check-in and check-out
- Walk-in guest reservations
- Features:
- Large terminal size
- Cons:
- Limited to Malaysia with a lack of integrations.
- Benefits: Provides 24/7 service, enhances guest convenience, and reduces staffing costs.
- Pricing: Pricing details available upon inquiry, with monthly service rates around $300.
- Support: Offers training and ongoing support.
- Sources: KoejiTech
9. Agilysys Express Kiosk
- Home Country: USA
- Region of Service: North America and Asia
- Functionality:
- Self-service check-in and checkout
- Payment capabilities
- Mobile device integration
- Features:
- Large screen size
- Cons:
- Closed ecosystem with no third-party integrations
- Design considered unattractive.
- Benefits: Streamlines operations, enhances guest satisfaction, and increases revenue through upselling.
- Pricing: Customized based on hotel needs, with monthly service rates starting around $449.
- Support: Comprehensive support and training available.
- Sources: Agilysys
10. Enzo Systems
- Home Country: Netherlands
- Region of Service: Europe
- Functionality:
- Self-service check-in and check-out
- Payment processing
- Room key encoding
- Guest feedback collection
- Features:
- ID scanning
- Indoor and outdoor kiosk options
- Cons:
- No automatic card dispenser, leading to a complicated user experience.
- Benefits: Reduces check-in times, enhances guest experience, and minimizes staff workload.
- Pricing: Pricing typically provided upon request, with monthly service rates starting around $349 for basic features.
- Support: 24/7 customer support and regular software updates.
- Sources: Enzo Systems
These hotel kiosks provide a wide range of functionalities and features tailored to enhance guest experiences while optimizing hotel operations. When selecting a kiosk, consider factors such as the supplier’s home country, service region, pricing, and level of support to find the best fit for your hotel’s needs.